At Aria Routes, we strive to ensure that you are satisfied with every purchase. If you receive an item that is damaged, defective, or incorrect, we’re here to help.

Eligibility for Return
You may request a return if:

• The item was received in damaged condition
• You received the wrong product
• The item has a manufacturing defect

Requests must be made within 1-3 days of receiving your order. Items must be unused, in original packaging, and in the same condition as received.

How to Request a Return
To initiate a return, please email us at [email protected] with the following details:

• Order number
• Reason for return
• Photos of the item (if damaged or incorrect)

Our team will review your request and guide you through the return process.

Refund Process
Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed through the original payment method — in this case, applicable only to Cash on Delivery transactions.

Exceptions
Returns will not be accepted for items that are:

• Used or damaged after delivery
• Returned without original packaging
• Requested beyond the 1-3 day return window

Need Help?
For assistance or further questions, contact us at [email protected]. We’re here to support your journey with reliable gear and responsive service.